@import url(https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&display=swap);
*{box-sizing:border-box;margin:0;padding:0}#support-widget-react-root *,body{font-family:DM Sans,sans-serif}:root{--w-primary:#6366f1;--w-primary-d:#4f46e5;--w-text:#1e293b;--w-text-2:#64748b;--w-text-3:#94a3b8;--w-border:#e2e8f0;--w-bg:#f8fafc;--w-green:#10b981;--w-red:#ef4444;--w-r:8px;--w-r-full:9999px}.w-launcher{align-items:center;background:var(--w-primary);border:none;border-radius:50%;bottom:10px;box-shadow:0 4px 20px rgba(99,102,241,.45);color:#fff;cursor:pointer;display:flex;height:60px;justify-content:center;position:fixed;right:10px;transition:transform .18s,box-shadow .18s;width:60px;z-index:9998}.w-launcher:hover{box-shadow:0 6px 28px rgba(99,102,241,.55);transform:scale(1.06)}.w-unread{align-items:center;animation:w-badge-pop .3s cubic-bezier(.36,.07,.19,.97) both;background:var(--w-red);border:2px solid #fff;border-radius:10px;color:#fff;display:flex;font-size:11px;font-weight:700;height:20px;justify-content:center;min-width:20px;padding:0 5px;position:absolute;right:-4px;top:-4px}@keyframes w-badge-pop{0%{transform:scale(0)}70%{transform:scale(1.15)}to{transform:scale(1)}}.w-panel{background:#fff;border-radius:16px;bottom:96px;box-shadow:0 12px 48px rgba(0,0,0,.16);display:flex;flex-direction:column;height:600px;max-height:calc(100vh - 130px);max-width:calc(100vw - 32px);opacity:0;overflow:hidden;pointer-events:none;position:fixed;right:24px;transform:scale(.92) translateY(12px);transform-origin:bottom right;transition:opacity .18s,transform .18s;width:384px;z-index:9997}.w-panel.open{opacity:1;pointer-events:auto;transform:scale(1) translateY(0)}.w-backdrop{background:rgba(15,23,42,.45);inset:0;opacity:0;pointer-events:none;position:fixed;transition:opacity .18s;z-index:9996}.w-backdrop.open{opacity:1;pointer-events:auto}.w-panel.w-modal{bottom:24px;box-shadow:0 24px 64px rgba(0,0,0,.28);max-height:calc(100vh - 48px);max-width:calc(100vw - 48px);right:24px}.w-head{align-items:center;background:linear-gradient(135deg,var(--w-primary),var(--w-primary-d));color:#fff;display:flex;gap:8px;padding:14px 16px}.w-head-title{font-size:15px;font-weight:700}.w-head-sub{font-size:12px;margin-top:2px;opacity:.8}.w-close-btn{align-items:center;background:none;border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;flex-shrink:0;font-size:20px;height:28px;justify-content:center;line-height:1;opacity:.75;transition:background .15s,opacity .15s;width:28px}.w-close-btn:hover{background:hsla(0,0%,100%,.18);opacity:1}.w-close-btn:focus-visible,.w-end-btn:focus-visible{outline:2px solid #fff;outline-offset:1px}.w-body{background:var(--w-bg);display:flex;flex:1;flex-direction:column;gap:8px;overflow-y:auto;padding:16px}.w-foot{background:#fff;border-top:1px solid var(--w-border);color:var(--w-text-3);font-size:11px;padding:8px 16px;text-align:center}.w-welcome{align-items:center;background:var(--w-bg);display:flex;flex:1;flex-direction:column;gap:6px;justify-content:center;padding:28px 24px;text-align:center}.w-welcome-emoji{font-size:40px;line-height:1;margin-bottom:6px}.w-welcome-title{color:var(--w-text);font-size:19px;font-weight:700}.w-welcome-practice{background:rgba(99,102,241,.08);border-radius:var(--w-r-full);color:var(--w-primary);font-size:14px;font-weight:600;margin-top:2px;padding:4px 12px}.w-welcome-greeting{color:var(--w-text-2);font-size:14px;line-height:1.5;margin:8px 0 16px}.w-welcome .w-start-btn{padding:11px 28px;width:auto}.w-prechat{padding:8px}.w-greeting{color:var(--w-text-2);font-size:14px;line-height:1.5;margin-bottom:14px}.w-prechat h3{color:var(--w-text);font-size:15px;font-weight:700;margin-bottom:16px}.w-field{display:flex;flex-direction:column;gap:4px;margin-bottom:12px}.w-field label{color:var(--w-text-2);font-size:12px;font-weight:600}.w-field input,.w-field textarea{border:1px solid var(--w-border);border-radius:var(--w-r);color:var(--w-text);font-family:inherit;font-size:14px;outline:none;padding:8px 12px;transition:border-color .15s}.w-field input:focus,.w-field textarea:focus{border-color:var(--w-primary)}.w-field.err input,.w-field.err textarea{border-color:var(--w-red)}.w-form-error{color:var(--w-red);font-size:13px;line-height:1.4;margin:0 0 8px}.w-seg{display:flex;gap:6px}.w-seg button{background:#fff;border:1px solid var(--w-border);border-radius:var(--w-r);cursor:pointer;flex:1;font-family:inherit;font-size:13px;font-weight:500;padding:7px;transition:all .15s}.w-seg button.active{border-color:var(--w-primary)}.w-seg button.active,.w-start-btn{background:var(--w-primary);color:#fff}.w-start-btn{border:none;border-radius:var(--w-r);cursor:pointer;font-family:inherit;font-size:14px;font-weight:600;margin-top:4px;padding:10px;transition:background .15s;width:100%}.w-start-btn:hover{background:var(--w-primary-d)}.w-start-btn:disabled{cursor:not-allowed;opacity:.6}.w-ticket{padding:8px 8px 4px}.w-ticket-intro{font-size:14px}.w-ticket-intro,.w-ticket-who{color:var(--w-text-2);line-height:1.5;margin-bottom:14px}.w-ticket-who{background:#fff;border:1px solid var(--w-border);border-radius:var(--w-r);font-size:13px;padding:9px 12px}.w-ticket-who strong{color:var(--w-text);font-weight:600}.w-ticket-field{display:flex;flex-direction:column;gap:4px;margin-bottom:12px}.w-ticket-label{color:var(--w-text-2);font-size:12px;font-weight:600}.w-ticket-field input,.w-ticket-field textarea{background:#fff;border:1px solid var(--w-border);border-radius:var(--w-r);color:var(--w-text);font-family:inherit;font-size:14px;outline:none;padding:8px 12px;transition:border-color .15s}.w-ticket-field textarea{line-height:1.5;min-height:76px;resize:vertical}.w-ticket-field input:focus,.w-ticket-field textarea:focus{border-color:var(--w-primary)}.w-ticket-field.has-error input,.w-ticket-field.has-error textarea{border-color:var(--w-red)}.w-ticket-error{color:var(--w-red);font-size:12.5px;line-height:1.4}.w-ticket-submit{background:var(--w-primary);border:none;border-radius:var(--w-r);color:#fff;cursor:pointer;font-family:inherit;font-size:14px;font-weight:600;margin-top:4px;padding:10px;transition:background .15s;width:100%}.w-ticket-submit:hover{background:var(--w-primary-d)}.w-ticket-submit:disabled{cursor:not-allowed;opacity:.6}.w-ticket-done{flex:1;gap:4px;padding:28px 24px;text-align:center}.w-ticket-done,.w-ticket-tick{align-items:center;justify-content:center}.w-ticket-tick{background:#dcfce7;border-radius:50%;color:var(--w-green);display:flex;height:46px;margin-bottom:8px;width:46px}.w-ticket-done-title{color:var(--w-text);font-size:17px;font-weight:700}.w-ticket-done-body{color:var(--w-text-2);font-size:14px;line-height:1.55}.w-ticket-done-body strong{color:var(--w-text);font-weight:600}.w-msg{display:flex;flex-direction:column;max-width:80%}.w-msg.user{align-self:flex-end}.w-msg.agent{align-self:flex-start}.w-msg .meta{color:var(--w-text-3);font-size:11px;margin-bottom:3px}.w-msg.user .meta{text-align:right}.w-bubble{border-radius:12px;font-size:14px;line-height:1.5;padding:8px 12px;word-break:break-word}.w-msg.user .w-bubble{background:var(--w-primary);border-radius:12px 12px 2px 12px;color:#fff}.w-msg.agent .w-bubble{background:#fff;border:1px solid var(--w-border);border-radius:12px 12px 12px 2px;color:var(--w-text)}.w-sys-note{align-self:center;background:var(--w-border);border-radius:var(--w-r-full);color:var(--w-text-3);font-size:11px;padding:3px 12px}.w-closed-banner{background:#fef3c7;border-radius:var(--w-r);color:#92400e;font-size:12px;padding:8px 12px;text-align:center}.w-end-btn{background:hsla(0,0%,100%,.18);border:1px solid hsla(0,0%,100%,.35);border-radius:var(--w-r-full);color:#fff;cursor:pointer;flex-shrink:0;font-family:inherit;font-size:12px;font-weight:600;padding:5px 11px;transition:background .15s,border-color .15s;white-space:nowrap}.w-end-btn:hover{background:hsla(0,0%,100%,.3);border-color:hsla(0,0%,100%,.55)}.w-msg-img{border-radius:8px;cursor:pointer;display:block;max-width:210px}.w-msg-file{font-size:12px;font-weight:600;text-decoration:none}.w-msg-file.user{color:#e0e7ff}.w-msg-file.agent{color:var(--w-primary)}.w-newconv-wrap{background:#fff;border-top:1px solid var(--w-border);display:flex;flex-direction:column;gap:8px;padding:12px}.w-reopen-btn{background:var(--w-primary);border:none;border-radius:var(--w-r);color:#fff;cursor:pointer;font-family:inherit;font-size:14px;font-weight:600;padding:10px;transition:background .15s;width:100%}.w-reopen-btn:hover{background:var(--w-primary-d)}.w-reopen-btn:disabled{cursor:not-allowed;opacity:.6}.w-newconv-btn{background:#fff;border:1px solid var(--w-primary);border-radius:var(--w-r);color:var(--w-primary);cursor:pointer;font-family:inherit;font-size:14px;font-weight:600;padding:10px;transition:background .15s,color .15s;width:100%}.w-newconv-btn:hover{background:var(--w-bg)}.w-newconv-btn:disabled{cursor:not-allowed;opacity:.6}.w-composer-wrap{background:#fff;border-top:1px solid var(--w-border)}.w-staged{align-items:center;display:flex;gap:10px;padding:10px 12px 0}.w-staged-thumb{border:1px solid var(--w-border);border-radius:6px;height:44px;-o-object-fit:cover;object-fit:cover;width:44px}.w-staged-file{color:var(--w-text-2);font-size:12px}.w-staged-status{color:var(--w-text-3);font-size:12px}.w-staged-remove{background:var(--w-bg);border:none;border-radius:4px;font-size:16px;height:24px;line-height:1;margin-left:auto;width:24px}.w-attach-btn,.w-staged-remove{color:var(--w-text-2);cursor:pointer}.w-attach-btn{align-items:center;background:#fff;border:1px solid var(--w-border);border-radius:50%;display:flex;flex-shrink:0;height:36px;justify-content:center;transition:border-color .15s,color .15s;width:36px}.w-attach-btn:hover{border-color:var(--w-primary);color:var(--w-primary)}.w-attach-btn:disabled{cursor:not-allowed;opacity:.5}.w-composer{align-items:flex-end;background:#fff;display:flex;gap:8px;padding:10px 12px}.w-composer textarea{background:#fff;border:1px solid var(--w-border);border-radius:var(--w-r);color:var(--w-text);flex:1;font-family:inherit;font-size:14px;line-height:1.35;max-height:140px;min-height:42px;outline:none;padding:11px 12px;resize:none;transition:border-color .15s,box-shadow .15s}.w-composer textarea:focus{border-color:var(--w-primary);box-shadow:0 0 0 3px rgba(99,102,241,.14)}.w-send-btn{align-items:center;background:var(--w-primary);border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;flex-shrink:0;height:36px;justify-content:center;transition:background .15s;width:36px}.w-send-btn:hover{background:var(--w-primary-d)}.w-send-btn:disabled{cursor:not-allowed;opacity:.5}.w-typing{color:var(--w-text-3);font-size:12px;font-style:italic}